Shipping policy
Last updated: July 7, 2026
Overview
This Shipping Policy explains how Ela Teila orders are processed, shipped, and delivered. By placing an order, you agree to the terms below. This policy should be read together with our Terms of Service and Refund Policy.
Order Processing
Orders are processed after payment has been received and confirmed.
Orders are usually processed within 2–5 business days, excluding weekends and public holidays in Lithuania.
Processing times may be longer during product launches, sales, peak seasons, high order volume, or circumstances outside our control.
Pre-order, made-to-order, or limited-batch items may have different processing times, which will be stated on the product page where applicable.
If an item is unavailable or if we become aware of a significant issue with your order, we will contact you using the details provided at checkout.
Where We Ship
We ship to selected countries and regions where delivery is available at checkout.
Available shipping destinations may change from time to time.
We reserve the right to update, limit, or suspend shipping to certain countries or regions at any time.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Shipping Rates
Shipping options, rates, and estimated delivery times are shown at checkout where available.
Any shipping cost will be shown before you complete your order.
If free shipping is available, it will be shown at checkout or stated in the applicable promotion terms.
Estimated Delivery Times
Estimated delivery times after dispatch:
- Lithuania: 1–3 business days
- European Union: 3–10 business days
- Rest of the world: 5–21 business days
Delivery times are estimates only and are not guaranteed.
Estimated delivery time starts once the order has been handed over to the shipping carrier, not from the date the order was placed.
Delivery times may be affected by shipping carriers, customs authorities, import procedures, weather, seasonal volumes, or other circumstances outside our control.
Carrier and Tracking
Orders are shipped with the carrier available for your destination and selected shipping method.
Once your order is dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking updates are provided by the shipping carrier and may take time to appear or update.
Customs, Duties and Import Taxes
For orders shipped outside the European Union, customs duties, import taxes, brokerage fees, or other local charges may apply.
These charges are determined by the destination country and are the customer’s responsibility unless expressly stated otherwise at checkout.
Ela Teila does not control customs charges, import procedures, or delivery delays caused by customs authorities.
If a parcel is refused, unclaimed, returned due to unpaid import charges, or returned because delivery could not be completed, any shipping, return, customs, or handling costs may be deducted from any refund where permitted by law.
Incorrect Address or Failed Delivery
Please make sure your shipping address is complete and correct before placing your order.
If an order cannot be delivered due to an incorrect or incomplete address, refused delivery, failure to collect the parcel, or unpaid import charges, additional shipping, return, or handling costs may apply.
If the parcel is returned to us and you would like it resent, additional shipping charges may apply.
Delayed, Lost or Damaged Parcels
If your order is delayed, lost in transit, damaged, or marked as delivered but not received, please contact us at info@elateila.com.
We will review the issue and may open an investigation with the shipping carrier.
Any remedy will be assessed in accordance with the carrier’s investigation, our policies, and applicable law.
Delivery
Delivery is considered completed when the parcel is delivered to the address provided at checkout, collected by you, or otherwise confirmed as delivered by the carrier, subject to any mandatory rights that apply by law.
Please make sure the delivery address is secure and suitable for receiving parcels.
Contact
If you have any questions about shipping or your order, please contact us: info@elateila.com
