FAQ

Measure your dog’s neck, chest (widest point) and back length, then compare with the size chart on each product. Our Find Your Fit guide walks you through it step by step.

Small breeds vary a lot, so if your measurements fall between sizes we usually suggest sizing up for comfort. If in doubt, email us your measurements and we’ll help.

You can return unworn items with tags within 14 days — see our Refund Policy.

We ship to selected countries and regions worldwide. Available destinations are shown at checkout.

Orders are prepared within 1–2 business days. Delivery after dispatch: Lithuania 1–2 business days, United Kingdom 3–5 business days, United States 4–6 business days. Full details in our Shipping Policy.

Shipping options and any costs are shown at checkout before you complete your order.

For UK and US orders, duties and import taxes are calculated and paid at checkout, so nothing is due on delivery. Prices for Lithuania include VAT.

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information where available.

We accept returns within 14 days of delivery. Items must be unworn, unused, clean, with tags attached and in original packaging. See our Refund Policy.

Customers cover return shipping, unless the item is defective, damaged or incorrect.

We don’t offer direct exchanges. Please return the original item and place a new order for the size, colour or item you’d like.

Refunds are issued to your original payment method within 14 days of receiving your return, or proof that it has been sent.

Follow the care label on each item — most pieces prefer gentle, cool hand washing and air drying to keep their shape and finish.

Our pieces are designed for small dog breeds and should be used only as described. Always check the fit, supervise your dog while wearing, and read our Product Safety & Usage guide.

Ela Teila is designed exclusively for small dog breeds — clothing and accessories shaped around their proportions, comfort and everyday life.

Contact us at info@elateila.com as soon as possible. Once an order has been processed we may not be able to change or cancel it.

Yes — a digital gift card is available in our store and delivered by email.

Email us at info@elateila.com or use our Contact page. We’re happy to help with sizing, orders or anything else.